Customer Experience Support Professional
5 days ago
Job Summary:
A career path in customer support responsible for receiving and resolving phone and email inquiries from customers. This role includes handling basic customer access and entitlement, general product questions, billing, and order placement. Work is primarily done from an office setting.
Key Responsibilities:
- Resolve basic customer phone and email inquiries
- Gather information and escalate to Tier 2 or other teams as necessary
- Utilize Accuris systems to manage and resolve inquiries
Working Requirements:
- Work under general supervision within a team
- Limited independent decision-making required
- Follow established procedures and practices
Requirements:
- 1-2 years of experience in customer care
- Completion of secondary education or equivalent
Preferred Skills:
- Previous experience in a technical customer care environment
- Proficient skills in Microsoft Office and web navigation
Estimated Salary Range: $45,000 - $65,000 per annum (dependent on location and experience)
About the Role:
This role offers the opportunity to develop your skills in customer support and work with a leading company in the industry. As a Customer Experience Support Professional, you will be working in a fast-paced environment, utilizing your problem-solving skills to provide effective solutions to customer inquiries. We offer competitive salaries and benefits packages to our employees.
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