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Customer Support Professional for North American Market
7 days ago
We are seeking a skilled and dedicated Customer Support Specialist to join our global support team in India. This role involves providing exceptional voice support to our North American based customers while working closely with regional stakeholders in our office in India.
Job DescriptionThis position requires working exclusively in night shifts (US Time Zone) and voice support. Your key responsibilities will include:
- Handling inbound calls from US customers, addressing their queries and concerns with patience and professionalism
- Navigating cultural differences and potential language barriers with tact and understanding
- Troubleshooting and resolving customer issues related to our products and services
- Collaborating effectively with regional stakeholders to ensure a seamless customer experience
- Working closely with the local Indian team to improve processes and share insights
- Maintaining accurate records of all customer interactions in our CRM system
- Contributing to the continuous improvement of our support processes and knowledge base
- Participating in regular training sessions to stay updated on product knowledge and customer service best practices
To be successful in this role, you will need:
- Excellent English communication skills, both verbal and written
- Ability to understand and work with various accents, particularly American accents
- 1-4 years of experience in customer support (US process), voice support role
- Strong problem-solving skills and ability to think on your feet
- Engineering or technical qualification is a must
- Patient and empathetic approach to customer service
- Proficiency in using CRM systems and basic computer skills
- Ability to work night shifts to align with US time zones
- Familiarity with the tech industry is a plus
We offer a competitive salary and benefits package, opportunities for career growth and skill development, a diverse and inclusive work environment, regular training and upskilling programs, transportation and meal allowances for night shift workers.
SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.
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