High-Level IT Support Specialist

2 weeks ago


Bengaluru, Karnataka, India First American India Full time

First American India is a leading provider of comprehensive title insurance, closing/settlement, property data and technology solutions. As a system administrator with the company, you will be responsible for identifying and resolving complex issues reported by users, system requests, and handling high-priority tickets.

Key Responsibilities:

  • Maintaining user and system uptime through effective remote problem-solving and collaboration with outside resources and vendors to deliver effective resolution
  • Managing multiple customer accounts simultaneously
  • Ensuring support tickets are resolved in accordance with Service Level Agreements and customer policies/procedures
  • Configuring hardware/software to customer specifications
  • Demonstrating expertise in troubleshooting desktops/laptops and basic understanding of networks
  • Providing excellent customer support skills and prioritizing IT tickets effectively
  • Utilizing ticketing tools such as Service First to manage tickets efficiently

Required Skills and Qualifications:

  • 2-3 years of professional work experience in IT support
  • Graduate/Post Graduate degree in Commerce or relevant field
  • Up-to-date knowledge of Windows 10 and Microsoft Office 2016, along with other authorized desktop applications
  • Familiarity with printer, computer hardware, and other peripheral equipment maintenance and repair
  • Ability to perform preventative maintenance tasks on computers, laptops, printers, and other authorized peripherals
  • Understanding of FAI's existing IT infrastructure, including basic servers and ability to diagnose server-related issues

Benefits:

  • Competitive salary: ₹60,000 - ₹80,000 per month (estimated)
  • A supportive work environment that respects, supports, and inspires individuals from diverse backgrounds
  • An inclusive workplace that celebrates diversity and promotes equal opportunities for all employees

About First American India:

We are an Equal Opportunity Employer committed to creating an environment that fosters growth, innovation, and collaboration. Our team members are dedicated to delivering exceptional results and making a positive impact on our community.



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