Technical Support Professional

1 day ago

Bengaluru, Karnataka, India Autodesk Full time
About the Role

This Technical Support Specialist-PST, Fusion role is an exciting opportunity to join Autodesk's team. As a technical expert, you will be responsible for providing top-notch support to customers and partners using Autodesk's Fusion 360 software.

Key Responsibilities
  • Respond to customer inquiries via multiple channels (chat, phone, web, online forums, and other channels) while following documented processes.
  • Document all interactions in a company-wide case management system.
  • Evaluate and escalate unresolved issues to senior staff members.
  • Research, verify, and document product defects.
  • Manage your personal backlog of support requests.
  • Keep customers and partners informed about progress and expectations.
  • Contribute to the development of internal knowledge base quality through Knowledge Centered Support (KCS) methodology.
Requirements
  • Bachelor's degree or diploma in a relevant field and at least 3 years of experience in product support in a related industry.
  • Expertise in Computer-Aided Design (CAD) and Computer-Aided Manufacturing (CAM).
  • Familiarity with Autodesk products, such as Autodesk Fusion 360, FeatureCAM, PowerShape, PowerMill, PartMaker, Inventor, Eagle, or similar software.
  • Excellent communication and interpersonal skills.
About the Team

As a member of our support team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences.

Benefits
  • A competitive salary range: $60,000 - $90,000 per year.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The chance to work with cutting-edge technology and contribute to the growth and success of our organization.

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