Technical Support Professional
4 weeks ago
Job Title: Technical Support Engineer
Job Summary:
Picsys is a leading CCTV manufacturer in India, with its base in Bangalore. We are currently expanding our operations and seeking a skilled Technical Support Engineer to join our team.
Key Responsibilities:
- Providing technical support to customers via phone, email, and chat for CCTV Analog Cameras, IP Cameras, DVR, NVR, and networking issues.
- Resolving customer queries via remote desktop and maintaining daily call reports.
- Knowledge of networking protocols, including TCP/IP, Switch, Hub, Router, Subnetting, Routing Protocols, DNS, DHCP, Active Directory, and Email server.
- Knowledge of operating systems, including Windows 98, XP, Vista, 7, 2003 Server, 2008 Server, Linux, and MAC.
- Experience with CCTV products, such as Analog Cameras, DVR, NVR, IP cameras, and VMS software.
Requirements:
- Degree in Electronics or Diploma in Electronics, or other relevant degree.
- 5 years of experience in installation, commissioning, and technical support of ELV CCTV systems.
- Good customer handling and relationship-building skills.
Location: HRBR Layout, Kalyan Nagar, Bangalore
Reporting to: Director
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