Senior Technical Support Professional
1 day ago
Role Summary
We are seeking a skilled Technical Support Specialist to provide expert assistance with AutoCAD Plant3D.
Key Responsibilities
- Respond to technical support requests via various channels and follow documented procedures
- Document support interactions in a company-wide case management system
- Conduct thorough research and verification to resolve product defects
- Prioritize and escalate critical issues while monitoring service level compliance
- Manage a personal backlog of support requests and communicate progress to customers
- Participate in product beta programs and testing events
- Escalate unresolved issues to senior staff for further assistance
- Contribute to the development of internal knowledge bases and support insights for account teams
Minimum Qualifications
- Proficient knowledge of AutoCAD Plant3D and related Autodesk products
- Bachelor's degree or diploma in a relevant field or equivalent product experience
- At least 6 years of experience in the Oil & Gas, Refinery, Petrochemical, Chemical, Power Plants, Pharmaceutical plants industry
- Additional knowledge of AutoCAD, specialized Toolsets, and Data Management software is an asset
- English language proficiency is required
About Autodesk
Welcome to Autodesk. We help innovators turn their ideas into reality, transforming not only how things are made but what can be made. Our Culture Code is at the core of everything we do, and we take great pride in our culture here at Autodesk.
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more about our diversity and belonging initiatives.
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