Technical Support Professional

4 weeks ago


Bengaluru, Karnataka, India Tech Mahindra Full time

Job Overview:

Job Summary: Tech Mahindra is seeking a skilled Technical Support Professional to provide timely and effective support for users of the Syndigo Enterprise PIM/MDM Platform.

Responsibilities:

  • Deliver high-quality support services to ensure customer satisfaction and drive business growth.
  • Collaborate with cross-functional teams to implement configuration changes and maintain the platform's integrity.

Key Accountabilities:

  • Respond to user inquiries promptly, providing excellent customer service and resolving issues efficiently.
  • Provision new users on the Syndigo platform, ensuring proper access and setup.
  • Design, code, and test configuration changes to meet user requirements and enhance system functionality.
  • Follow an iterative software development methodology and contribute to all phases of the software development lifecycle.
  • Code business rules using Riversand Business Language (RBL) to enhance system capabilities.
  • Diagnose and resolve system issues, communicating status updates to stakeholders throughout the resolution process.
  • Provide occasional after-hours or weekend support as needed to ensure uninterrupted service.


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