Technical Support Professional
4 weeks ago
Job Overview:
Job Summary: Tech Mahindra is seeking a skilled Technical Support Professional to provide timely and effective support for users of the Syndigo Enterprise PIM/MDM Platform.
Responsibilities:
- Deliver high-quality support services to ensure customer satisfaction and drive business growth.
- Collaborate with cross-functional teams to implement configuration changes and maintain the platform's integrity.
Key Accountabilities:
- Respond to user inquiries promptly, providing excellent customer service and resolving issues efficiently.
- Provision new users on the Syndigo platform, ensuring proper access and setup.
- Design, code, and test configuration changes to meet user requirements and enhance system functionality.
- Follow an iterative software development methodology and contribute to all phases of the software development lifecycle.
- Code business rules using Riversand Business Language (RBL) to enhance system capabilities.
- Diagnose and resolve system issues, communicating status updates to stakeholders throughout the resolution process.
- Provide occasional after-hours or weekend support as needed to ensure uninterrupted service.
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