Technical Support Professional

5 days ago

Bengaluru, Karnataka, India Broadcom Inc. Full time

Job Overview

We are seeking a highly skilled Technical Support Engineer to join our team at Broadcom Inc. in a dynamic and collaborative environment. As a Technical Support Engineer, you will be responsible for resolving customer technical issues, supporting the team, and the support operation.

Key Responsibilities

  • Resolving customer technical issues through troubleshooting, research, and resolution.
  • Supporting the team and the support operation to ensure seamless customer experience.
  • Collaborating with Engineering, Field Teams, and technical experts to resolve issues and improve customer satisfaction.
  • Updating and creating knowledge articles for global circulation based on resolved issues.
  • Providing formal root cause analysis on critical customer situations.
  • Facilitating proactive service and relationship development through regular cadence calls with customers.
  • Representing VMware and providing technical expertise for multi-vendor troubleshooting.
  • Assisting with troubleshooting during software updates and migrations.

Requirements

  • 5+ years of industry working experience.
  • Bachelor's degree preferred or equivalent years of experience in lieu of a degree may be considered.
  • Excellent communication skills and account management/customer engagement experience.
  • Fluency in spoken and written English language.
  • Ability to work independently to resolve customer issues and support the management team.

Preferred Qualifications

  • Advanced knowledge of vSphere ESXi and vCenter Server.
  • Experience in handling ESXi and vCenter deployments and upgrades.
  • Expert in troubleshooting vSphere & vCenter Server service down scenarios and performance issues.
  • Expert knowledge in VMFS/NFS architecture and troubleshooting.
  • Experience in handling issues related to core vSphere features such as HA / DRS / vMotion.
  • Certifications in Linux, Linux-enabled solutions, or other technologies for managing on-premise or hosted hardware and software solutions.
  • Expert in reviewing and investigating log files to identify root cause and resolution.
  • Demonstrating experience with administering and querying/troubleshooting multiple database types.
  • Knowledge in any scripting languages such as Python / PowerShell.

Work Environment

The selected candidate will be reporting to one of the Technical Support Managers. Managers have a considerable amount of experience in managing enterprise support and leading the team to success through the company's values. Leadership is deeply invested in the team's career development and has a successful track record of ensuring the team is successful as a unit and ensuring individual team members progress in their careers.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status, or any other characteristic protected by federal, state, or local law.

Applicants with arrest and conviction records consistent with local law will also be considered. If you are located outside the USA, please ensure to fill out a home address as this will be used for future correspondence.

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