Senior Technical Support Specialist

2 weeks ago


Bengaluru, Karnataka, India NetApp Full time

Job Title: Senior Technical Support Specialist

We are looking for a skilled Technical Support Specialist to join our Level 2 Support team at NetApp.

Job Summary:

The ideal candidate will have a solid understanding of ONTAP architecture, performance tuning, and advanced troubleshooting techniques.

Key Responsibilities:

  • Diagnose and resolve performance-related incidents in enterprise storage systems.
  • Analyse system performance data and logs to identify root causes of issues.
  • Provide excellent customer service to enterprise clients, explaining complex technical concepts in a clear and concise manner.
  • Collaborate with cross-functional teams to resolve issues and improve overall system performance.

Requirements:

  • 4-8 years of experience in technical support or related roles.
  • In-depth knowledge of storage protocols, ONTAP architecture, and performance analysis tools.
  • Strong analytical and problem-solving skills, with a focus on performance-related troubleshooting and RCA.

Preferred Qualifications:

  • NetApp Certified Support Engineer (NCSE) or other relevant storage certifications.
  • Strong understanding of networking fundamentals and how they relate to system performance.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.


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