Senior IT Support Specialist

4 weeks ago


Bengaluru, Karnataka, India IT Skylight Full time

Job Title: Senior IT Support Specialist

We are seeking a highly skilled and experienced IT Support Specialist to join our team at IT Skylight. As a Senior IT Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting complex issues, and maintaining a high level of customer satisfaction.

Key Responsibilities:

  • Provide telephone, email, and remote support to clients
  • Troubleshoot complex technical issues, including those related to Office 365, Azure, and Windows
  • Maintain a high level of customer satisfaction through effective communication and issue resolution
  • Work collaboratively with other team members to resolve complex technical issues
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

  • Minimum 12 years of experience in IT, with a focus on desktop and Azure support
  • Strong knowledge of Office 365, Azure, and Windows
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and ability to document technical issues

What We Offer:

  • A competitive salary and benefits package
  • The opportunity to work with a dynamic and growing company
  • A collaborative and supportive team environment
  • Professional development opportunities

How to Apply:

If you are a motivated and experienced IT Support Specialist looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].


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