IT Support Specialist
3 weeks ago
Job Summary:
We are seeking a dedicated Help Desk Support professional with 3-4 years of experience in customer service or a help desk environment to join our IT support team. The ideal candidate will provide Tier 1 support, troubleshoot common IT problems, and ensure timely resolution of help desk escalations.
Key Responsibilities:
• Handle Tier 1 help desk escalations through the company's internal ticketing system.
• Troubleshoot common IT problems and maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications.
• Perform basic Windows administration tasks such as password resets and file and folder administration.
• Conduct basic internet connection troubleshooting to resolve connectivity issues.
• Escalate more complex technical problems to Technical Support Specialist II or other IT specialists as appropriate.
• Follow up on outstanding requests and ensure timely resolution.
• Fully document all troubleshooting steps and create knowledge base articles of resolutions.
• Adhere to established IT policies, procedures, and standards, ensuring conformance with information systems goals and procedures.
Requirements:
• 3-4 years of experience in customer service or a help desk environment.
• Basic knowledge of Windows administration.
• Basic internet connection troubleshooting skills.
• Strong verbal and written communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Ability to work effectively in a team environment.
• Strong organizational and time management skills.
• High attention to detail and accuracy.
Preferred Qualifications:
• Experience working in a 24x7 shift schedule.
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