Application Support Specialist
3 weeks ago
Job Role: Application Support Specialist
We are seeking an Application Support Specialist to join our team at Logic Planet IT services. As an Application Support Specialist, you will be responsible for providing exceptional support to our clients, ensuring timely resolution of their technical issues.
Key Responsibilities:
- Provide Service Desk Voice Support to clients in Japanese language.
- Manage Service Desk operations and ensure timely resolution of client issues.
- Interpret and design a resolution based on deep product knowledge.
- Maintain exceptional communication skills to keep world-class systems running smoothly.
Requirements:
- Minimum 2 years of experience in Service Desk Management.
- Strong educational background in Computer Science or a related field.
- Knowledge of ITIL framework.
- Experience in Service Desk Voice Support.
Additional Information:
- This position is based at our Bengaluru office.
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