Application Support Specialist
2 days ago
Job Summary
Oraiyan Groups is seeking a skilled Application Support Specialist to join our team. As an Application Support Specialist, you will be responsible for providing technical support for our company's computer applications and networks.
Key Responsibilities
- Technical support: Providing technical assistance to end-users for our company's computer applications and networks.
- System administration: Managing change requests, new system implementations, and version upgrades.
- Problem-solving: Identifying and resolving technical issues, and implementing preventative measures.
- Training: Preparing and providing training to end-users on supported systems.
- Collaboration: Collaborating with software development teams and business stakeholders.
- Reporting: Monitoring service performance and providing reporting to the business.
Requirements
- Installing software.
- Configuring systems.
- Maintaining system security.
- Installing antivirus software.
- Facilitating user requirement study workshops.
- Publishing standard operating procedures (SOP) for supported applications and systems.
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