Technical Application Support Specialist

4 weeks ago

Bengaluru, Karnataka, India CAE Full time

Role and Responsibilities

Technical Application Support Specialist

CAE Flight Services is seeking a skilled Technical Application Support Specialist to join the Customer Success team in Vienna, Austria. Our experienced application specialists have in-depth knowledge of our flight products and are committed to assisting our customers.

In this role, you will support the product Flight Plan Manager, which is used by customers worldwide. You will utilize your analysis, troubleshooting, and diagnostics skills in our customer-centric, fast-paced environment to enhance customer satisfaction.

The role we are offering you:

  • Support our Flight Plan Manager applications in monitoring, operations, maintenance, and deployments.
  • Ensure consistent customer communication through various channels, including customer-facing interactions during high-severity situations.
  • Resolve customer-reported concerns by diagnosing and resolving complex issues related to the Flight Plan Manager product and other flight-related applications.
  • Collaborate with and support other technical and sales teams to provide the best solution for our customers.
  • Work on shifts, including weekends.

Our ideal candidate has:

  • Customer focus – customer satisfaction and a solution are always our priority.
  • Multiple years of work experience in a technical support, application engineering, or DevOps role.
  • Be a great team player by training and coaching team members and supporting colleagues where needed.
  • Hands-on experience with MSSQL, Windows server/application environment.
  • Experience in a scripting language and/or writing SQL queries is a must.
  • Proficient written and verbal communication skills in English.
  • Experience in the airline industry or experience in a customer-facing role is a plus but not required.

CAE offers:

  • An environment where your initiatives will be recognized and valued.
  • 6 weeks of annual leave.
  • Employee Assistance Program – the mission of this program is to strengthen employees' mental and physical health and support them in mastering everyday challenges with a positive mindset.
  • myClubs, which offers access to over 35 sports and 1000 sports venues across Austria.
  • Job ticket – can be used in all buses, trams, and underground lines in zone 100.
  • Job bike – allows employees to lease their dream bike through CAE at a much lower price than when they would buy it in the shop.

About us

CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world's top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise.

Flight Plan Manager is a comprehensive flight planning solution used by 30+ customers, including some of the largest airlines in the world. The product combines complete data support services – notice to airmen (NOTAMS), weather, airport suitability, and airspace restrictions – with real-time alerts. The 4-D cost optimization functionality, route, altitude, speed, and time are analyzed to create an optimal flight path that accounts for fuel costs, CO2 emissions, and delays. Flight Plan Manager is part of CAE's Flight Management product suite that consists of Flight Plan Manager, eFlight Manager, Flight Explorer, and Operations Communication Manager, which is used by leading airlines worldwide.

With over 13,000 employees in more than 40 countries, CAE is a global leader in training for the civil aviation, defence, and security, and healthcare markets. To learn more:

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