Senior IT Support Specialist
6 days ago
Job Summary:
We are seeking a highly skilled and experienced Senior Service Desk Analyst to join our IT Workforce Care Team. As a key member of our technical support team, you will be responsible for overseeing the team's operations and delivering exceptional customer service. Your role will involve handling complex technical issues, driving innovation and simplification, managing mid-sized technical projects, and promoting operational excellence.
Key Responsibilities:- Team Leadership: Mentor and develop a team of IT specialists to enhance their technical troubleshooting capabilities, enabling them to resolve customer issues efficiently.
- Technology Initiatives and Support: Provide technical expertise and support for cloud-based technologies, including O365, Active Directory, Cloud PC, Azure, and AWS.
- Process Improvement and Innovation: Introduce and implement new ideas, techniques, and tools to solve customer issues efficiently.
- Project Management: Lead IT projects related to system upgrades, change management, installation, and maintenance.
- End User Support: Manage user requests and issues in a timely and efficient manner, ensuring prompt resolution of technical issues.
- Education: Bachelor's degree in Computer Science or related field.
- Experience: 5+ years of experience in IT service desk support, including experience in a senior technical support capacity.
- Skills: Strong analytical and problem-solving skills, knowledge of ITSM tools, and advanced knowledge of Windows, MAC, iOS, and Android operating systems.
As a Senior Service Desk Analyst at Intuit, you will have the opportunity to work with a talented team of IT professionals, develop your technical skills, and contribute to the success of our organization.
Why Join Us:
At Intuit, we value innovation, collaboration, and customer satisfaction. We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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