Senior Technical Support Specialist

6 days ago


Bengaluru, Karnataka, India Nexthire Full time
Job Title: Senior Technical Support Specialist

SA Technologies is seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our IT support team, you will be responsible for providing advanced technical support for all major operating systems, including Windows, macOS, Linux, and others.

Key Responsibilities:

  • Provide technical support for complex hardware and software issues on laptops, desktops, tablets, and mobile devices.
  • Troubleshoot and resolve system and networking issues, ensuring minimal downtime and disruption.
  • Perform regular system maintenance, updates, and patch management.
  • Collaborate with team members to manage and support IT infrastructure projects.
  • Lead and mentor junior engineers, providing guidance and technical expertise.
  • Monitor system performance and implement improvements as needed.
  • Ensure security and compliance standards are met across all systems and devices.
  • Document technical issues, solutions, and best practices for future reference.

Qualifications:

  • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience).
  • Proven experience as an L2 System Engineer or similar role.
  • Strong knowledge of major operating systems (Windows, macOS, Linux).
  • Proficiency in troubleshooting and resolving hardware and software issues on various devices.
  • Experience with network troubleshooting and management.
  • Familiarity with system security practices and tools.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work both independently and as part of a team.

About the Company:

SA Technologies is a leading CMMI Level 5 certified organization in IT services, consulting, and staffing company headquartered in California, with a significant presence across the United States, Canada, and India. With over two decades of experience, SA Tech has established itself as a trusted partner for businesses seeking innovative and scalable technology solutions.



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