Technical Support Specialist

6 days ago


Bengaluru, Karnataka, India Autodesk Full time
Position Overview

We are seeking a highly skilled Technical Support Specialist to join our team at Autodesk. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and technical expertise to our customers.

Responsibilities:
  • Respond to support requests through multiple channels and follow documented processes.
  • Document support interactions in a company-wide case management system.
  • Escalate and consult unresolved issues to senior staff.
  • Research, verify and document product defects.
  • Handle the personal backlog of support requests.
  • Manage customer and partner expectations by providing updates on the progress.
  • Assist in the fundamental development of internal knowledge base quality, through the Knowledge Centered Support (KCS) methodology.
  • Influence and contribute to product management and development to contribute to successful improvements.
Requirements:
  • Bachelor's degree or Diploma in a related field and at least 3 years of product experience in a relevant industry.
  • Expertise in Computer-Aided Design (CAD) and Computer-Aided Manufacturing (CAM).
  • Good work experience with Fusion Electronics/EAGLE.
  • Competent knowledge of Autodesk products (Autodesk Fusion 360, FeatureCAM, PowerShape, PowerMill, PartMaker, Inventor, Eagle, or similar software).
  • Very good verbal and communication skills.
  • Ability to understand and convey complex technical details coherently to a live or virtual audience.
  • Maintain strong relationships with partners and customers.
  • Team player who enjoys supporting and interacting with other members of a shared responsibility team.
About Autodesk

Welcome to Autodesk. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us.



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