Technical Support Specialist

6 days ago


Bengaluru, Karnataka, India Karix Full time
Job Role: Technical Support Specialist

Location: Bangalore

About the Role:

We are seeking a highly skilled Technical Support Specialist to join our team in Bangalore. As a Technical Support Specialist, you will be responsible for providing technical support to clients and customers, ensuring that their technical issues are resolved in a timely and efficient manner.

Key Responsibilities:

  • Provide technical support to internal and external customers, adhering to set SLA parameters.
  • Facilitate calls with customers to explain and resolve technical issues.
  • Perform initial troubleshooting, analysis, and testing to resolve customer concerns.
  • Collaborate with backend teams to identify and resolve customer issues.
  • Capture and document all queries and concerns via the ticketing tool or email.
  • Respond to customers via various communication channels and provide timely updates and notifications.
  • Share periodic updates and feedback with stakeholders.
  • Maintain regular trackers and publish reports to all stakeholders.
  • Ensure adherence to team and organizational processes.

Requirements:

  • 2-5 years of experience in the Telecom Domain.
  • Excellent communication and interpersonal skills.
  • Basic knowledge of Linux, MySQL, Oracle, Phoenix, and Hive.
  • Analytical mindset to solve issues with a focus on client/customer requirements.
  • Proactive, self-motivated, and a team player.
  • Flexible to work in a 24x7 environment.
  • Ability to plan and organize.

Why Karix?

At Karix, we offer impactful work, tremendous growth opportunities, and an innovative environment. Join our team and be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.

Karix is an equal opportunity employer, committed to creating an inclusive environment for all employees.



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