Technical Support Specialist
6 days ago
Location: Bangalore
About the Role:
We are seeking a highly skilled Technical Support Specialist to join our team in Bangalore. As a Technical Support Specialist, you will be responsible for providing technical support to clients and customers, ensuring that their technical issues are resolved in a timely and efficient manner.
Key Responsibilities:
- Provide technical support to internal and external customers, adhering to set SLA parameters.
- Facilitate calls with customers to explain and resolve technical issues.
- Perform initial troubleshooting, analysis, and testing to resolve customer concerns.
- Collaborate with backend teams to identify and resolve customer issues.
- Capture and document all queries and concerns via the ticketing tool or email.
- Respond to customers via various communication channels and provide timely updates and notifications.
- Share periodic updates and feedback with stakeholders.
- Maintain regular trackers and publish reports to all stakeholders.
- Ensure adherence to team and organizational processes.
Requirements:
- 2-5 years of experience in the Telecom Domain.
- Excellent communication and interpersonal skills.
- Basic knowledge of Linux, MySQL, Oracle, Phoenix, and Hive.
- Analytical mindset to solve issues with a focus on client/customer requirements.
- Proactive, self-motivated, and a team player.
- Flexible to work in a 24x7 environment.
- Ability to plan and organize.
Why Karix?
At Karix, we offer impactful work, tremendous growth opportunities, and an innovative environment. Join our team and be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
Karix is an equal opportunity employer, committed to creating an inclusive environment for all employees.
-
Technical Support Specialist
24 hours ago
Bengaluru, Karnataka, India JFrog Full timeTechnical Support SpecialistBangalore, India | Technical SupportAt JFrog, we're reinventing DevOps to help the world's most significant companies innovate. This is a special place with a unique combination of brilliance, spirit, and great people. As software plays a central role in everyone's lives, you'll be part of a critical mission. Thousands of...
-
Technical Support Specialist
6 days ago
Bengaluru, Karnataka, India Whatfix Full timeJoin Whatfix as a Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our fast-growing Customer Support team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring their successful experience with our Digital Adoption Platform.Key...
-
Technical Support Specialist
6 days ago
Bengaluru, Karnataka, India LOKIN Full timeJob Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at LOKIN. As a Technical Support Specialist, you will be responsible for providing technical support, help desk support, troubleshooting, and customer support for desktop computers and related technologies.Key Responsibilities:Provide...
-
Technical Support Specialist
24 hours ago
Bengaluru, Karnataka, India ADCI - Karnataka - A66 Full timeAbout the RoleWe are seeking a skilled Technical Support Specialist to join our team at ADCI - Karnataka - A66. As a Technical Support Specialist, you will be responsible for troubleshooting and resolving complex technical issues related to our payment systems.Key ResponsibilitiesInvestigate and resolve technical issues related to payment systemsCollaborate...
-
Technical Support Specialist
6 days ago
Bengaluru, Karnataka, India Autodesk Full timeJob Title: Technical Support Specialist-PST, FusionJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and technical expertise to our customers.Key Responsibilities:Respond to customer inquiries and provide timely and...
-
Technical Support Specialist
1 day ago
Bengaluru, Karnataka, India New Relic, Inc. Full timeTechnical Support SpecialistAt New Relic, Inc., we're looking for a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for assisting customers with complex technical issues across our product suite. This role requires strong analytical and technical troubleshooting skills, as well as impeccable...
-
Technical Support Specialist
6 days ago
Bengaluru, Karnataka, India LOKIN Full timeJob Title: Technical Support SpecialistAt LOKIN, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support, help desk support, troubleshooting, and customer support for desktop computers and related technologies.Key Responsibilities:Provide...
-
Technical Support Specialist
4 days ago
Bengaluru, Karnataka, India Anva advanced Techserve Pvt Ltd Full timeTechnical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at Anva advanced Techserve Pvt Ltd. As a Technical Support Specialist, you will be the first point of contact for customers seeking technical assistance over the phone or email. Your primary responsibility will be to provide timely and effective technical...
-
Technical Support Specialist
6 days ago
Bengaluru, Karnataka, India CommScope Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at CommScope. As a Technical Support Specialist, you will be responsible for providing technical support to our customers and resolving complex technical issues related to Ruckus Wireless products.Key ResponsibilitiesProvide technical support to customers via phone,...
-
Technical Support Specialist
4 days ago
Bengaluru, Karnataka, India Pluck Your Day Full timeWe are seeking a skilled Technical Support Specialist to join our team at Pluck Your Day. As a Technical Support Specialist, you will be responsible for providing timely and effective technical support to our employees, resolving technical issues, and ensuring a high level of customer satisfaction.Key Responsibilities:Provide technical support to employees...
-
Technical Support Specialist
24 hours ago
Bengaluru, Karnataka, India NetApp Full timeJob Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team at NetApp Inc. The ideal candidate will have a strong background in troubleshooting complex technical issues related to NetApp Storage.Key Responsibilities:Provide Tier II technical support to enterprise clients, Resellers, and Third-party support...
-
Technical Support Specialist
23 hours ago
Bengaluru, Karnataka, India Lenovo Full timeJob SummaryWe are seeking a skilled Technical Support Specialist to join our team at Lenovo. As a Technical Support Specialist, you will be responsible for providing exceptional IT technical support and services to our users.Key Responsibilities Provide service support including troubleshooting, service request, information inquiry, ticket update, and...
-
Technical Support Specialist
24 hours ago
Bengaluru, Karnataka, India Broadcom Inc. Full timeJob Summary:Broadcom Inc. is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch support to customers using VMware products.Key Responsibilities:Resolve customer issues via phone, email, or zoom sessionsReproduce issues in-house and respond in a timely...
-
Technical Support Specialist
4 days ago
Bengaluru, Karnataka, India Swym Full timeJob Title: Technical Support SpecialistLocation: Hybrid - BangaloreType of Position: Full timeAbout Swym (https://swym.it)Swym is a leading e-commerce solutions provider, empowering merchants to create seamless shopping experiences for their customers. Our innovative solutions are shaping the future of online commerce, and we're growing rapidly.Position...
-
Technical Support Specialist
2 days ago
Bengaluru, Karnataka, India INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P] Full timeJob Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at INES EIT Services India P. Ltd [Formerly Hewlett Packard Global Soft India P]. The successful candidate will be responsible for providing exceptional customer support and resolving technical issues in a timely and efficient manner.Key...
-
Technical Support Specialist
4 days ago
Bengaluru, Karnataka, India Fidelis Technology Services Pvt Ltd Full timeJob Title: Technical Support SpecialistJob Summary: We are seeking a skilled Technical Support Specialist to join our team at Fidelis Technology Services Pvt Ltd. The successful candidate will be responsible for providing exceptional customer support to our global clients.Key Responsibilities:Troubleshoot system-related issues for customers via calls, email,...
-
Technical Support Specialist
5 days ago
Bengaluru, Karnataka, India Miles Education Full time**Job Title:** Technical Support Specialist**Location:** Bangalore**Experience:** Fresher to 2 Years**Job Type:** Full-Time**Job Summary:**We are seeking a skilled Technical Support Specialist to provide technical assistance to internal teams and clients. The ideal candidate should have experience with database management, Zoom platform, and excellent...
-
Technical Support Specialist
5 days ago
Bengaluru, Karnataka, India NetApp Full timeJob SummaryThe Technical Support Specialist will collaborate with internal and cross-functional teams to deliver exceptional service to NetApp customers. This role combines strong relationship and technical competencies to maximize the value of NetApp solutions and minimize disruption to customers' operations.Key responsibilities include generating and...
-
Technical Support Specialist
3 days ago
Bengaluru, Karnataka, India ScientiaMobile Full timeJob Title: Technical Support SpecialistScientiaMobile is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the primary point of contact for inbound customer support requests, providing timely and effective solutions to our customers.Key Responsibilities:Serve as primary point of contact for...
-
Technical Support Specialist
5 days ago
Bengaluru, Karnataka, India Whatfix Full timeAbout WhatfixWhatfix is a leading Digital Adoption Platform (DAP) that empowers users to achieve successful experiences with technology. With a global presence and a strong track record of innovation, Whatfix is backed by top investors and has been recognized as a 'Global Market Leader' in the digital adoption space.Job SummaryWe are seeking a Technical...