Technical Support Specialist

6 days ago


Bengaluru, Karnataka, India Autodesk Full time
Job Title: Technical Support Specialist-PST, Fusion

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer support and technical expertise to our customers.

Key Responsibilities:

  • Respond to customer inquiries and provide timely and effective solutions to technical issues.
  • Document and track customer interactions and issues in our case management system.
  • Escalate complex issues to senior staff for further assistance.
  • Conduct research and analysis to resolve technical issues and improve product quality.
  • Develop and maintain knowledge base articles and documentation to support customer support efforts.
  • Collaborate with cross-functional teams to identify and resolve technical issues.

Requirements:

  • Bachelor's degree or diploma in a related field and at least 3 years of product experience in a relevant industry.
  • Expertise in Computer-Aided Design (CAD) and Computer-Aided Manufacturing (CAM).
  • Good work experience with Fusion Electronics/EAGLE.
  • Competent knowledge of Autodesk products, including Fusion 360, FeatureCAM, PowerShape, PowerMill, PartMaker, Inventor, Eagle, or similar software.
  • Excellent verbal and communication skills.
  • Ability to understand and convey complex technical details to customers.
  • Team player with excellent interpersonal skills.

About Autodesk:

Autodesk is a leader in the design and engineering software industry. We are committed to delivering innovative solutions that help our customers create amazing things. Our culture is built on a set of core values that guide our behavior and decision-making.

What We Offer:

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are passionate about delivering exceptional customer support and technical expertise, we encourage you to apply for this exciting opportunity.



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