Technical Support Specialist

4 weeks ago


Bengaluru, Karnataka, India Miles Education Full time

**Job Title:** Technical Support Specialist

**Location:** Bangalore

**Experience:** Fresher to 2 Years

**Job Type:** Full-Time

**Job Summary:**

We are seeking a skilled Technical Support Specialist to provide technical assistance to internal teams and clients. The ideal candidate should have experience with database management, Zoom platform, and excellent communication skills.

**Key Responsibilities:**

  • Provide technical support for internal teams and clients, ensuring issues are resolved efficiently.
  • Troubleshoot and resolve problems related to databases and queries with the help of a development team.
  • Manage and support Zoom meetings, webinars, and conferencing tools, ensuring seamless experiences.
  • Provide remote support to users across different locations.
  • Deliver excellent communication and customer service, ensuring end users understand and are satisfied with the solutions provided.
  • Working days will be from Tuesday to Sunday. Mondays will be off.

**Required Skills and Qualifications:**

  • Minimum 1+ years of experience in a tech support or similar role.
  • Experience with the Zoom application (setting up meetings, webinars, troubleshooting).
  • Excellent verbal and written communication skills.
  • Ability to work both independently and as part of a team.
  • Problem-solving attitude and attention to detail.

**Educational Requirements:**

  • A bachelor's degree with computers or a related field is preferred.


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