Technical Support Specialist
3 days ago
Job Position: Technical Support Specialist
Exp:3+
JD:
At Sadup Softech, we are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will be responsible for troubleshooting and configuring our product to resolve customer technical issues. This role requires strong communication and problem-solving skills to effectively support customers and internal teams.
Responsibilities
- Reproduce customer environment and run tests
- Manage and address electronic tickets efficiently
- Liaise between sales team, customer success team, and customers to properly address customer problems
- Troubleshoot and configure software and hardware
Qualifications
- 2+ years' of technical support experience
- Customer service oriented
- Strong written and verbal and troubleshooting skills
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