Technical Support Specialist

4 days ago


Bengaluru, Karnataka, India Swym Full time
Job Title: Technical Support Specialist

Location: Hybrid - Bangalore

Type of Position: Full time

About Swym (https://swym.it)

Swym is a leading e-commerce solutions provider, empowering merchants to create seamless shopping experiences for their customers. Our innovative solutions are shaping the future of online commerce, and we're growing rapidly.

Position Overview

As a Technical Support Specialist at Swym, you'll play a crucial role in delivering exceptional customer support and driving business growth. You'll work closely with our global customer base, providing timely and effective solutions to technical issues.

Key Responsibilities

  • Provide top-notch customer support via email and chat desk, ensuring timely and effective resolution of technical issues.
  • Collaborate with cross-functional teams to identify and resolve complex technical problems.
  • Develop and maintain in-depth knowledge of Swym's e-commerce solutions and technologies.
  • Stay up-to-date with industry trends and emerging technologies to enhance customer support and drive business growth.

Requirements

  • Excellent communication and problem-solving skills.
  • Proven experience in handling customer conversations and technical issues.
  • Familiarity with HTML, CSS, and web applications.
  • Ability to work in a fast-paced, dynamic environment.

Benefits

  • Competitive compensation and stock options.
  • 20 days of PTO, 10 sick days, and 12 wellness leaves.
  • Health and fitness programs.
  • Employee wellness and assistance program.

Interview Process:

Resume Screening

Introductory Questionnaire

Assessment

Introductory Call - 30 minutes

Panel Call 1 - 45 minutes

Panel Call 2 - 45 minutes

HR Call - 45 minutes

Conclusion:

The Technical Support Specialist role is an exciting opportunity to join Swym's dynamic team and contribute to our mission of shaping the future of e-commerce. If you're passionate about delivering exceptional customer support and driving business growth, this is your chance to make a real impact.



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