Senior Technical Support Specialist
6 days ago
We are seeking a highly skilled Senior Technical Support Specialist to join our team at OpenText. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, ensuring their success with our products and services.
Key Responsibilities- Provide advanced technical support to customers via chat, phone, and email, resolving complex issues and escalating as necessary.
- Work closely with customers who have our solutions on-premise and in the cloud, providing expert guidance and support.
- Develop and maintain in-depth knowledge of our products and services, staying up-to-date on the latest features and technologies.
- Collaborate with cross-functional teams, including development and product engineering, to identify and resolve software defects and customer requested features.
- Act as a mentor and escalation point for junior team members, providing guidance and support as needed.
- Stay current on internal alerts, training, and process changes, ensuring you are prepared for the evolving requirements of the role.
- 5+ years of experience in a technical support and customer-centric environment.
- Strong analytical and critical thinking skills, with the ability to troubleshoot complex issues.
- Excellent verbal and written communication skills, with the ability to represent OpenText as a technical expert.
- Strong knowledge of Windows and/or Linux/UNIX operating systems, with experience in diagnostic analysis and hypothesis formulation.
- Proven experience working in a fluid environment, with a strong focus on continuous improvement and career progression.
As a Senior Technical Support Specialist at OpenText, you will have the opportunity to work with a global leader in information management, partnering with top Fortune 500 companies to deliver exceptional technical support. Our team-based environment ensures that you will always feel supported, and we offer a range of benefits, including:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and collaborative work environment.
- Recognition and rewards for outstanding performance.
We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional technical support and have a strong desire to learn and grow, we encourage you to apply for this exciting opportunity.
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