Senior Technical Support Specialist
2 weeks ago
Job Summary:
We are seeking a highly skilled Senior Technical Support Specialist to join our team at AT&T. The ideal candidate will have a strong background in Production Operations, with experience in handling production environments, ticketing tools, and effective communication skills.
Key Responsibilities:
- Provide technical support and administrative assistance for day-to-day operations.
- Monitor systems, provide technical assistance, manage incidents, and ensure efficient workflows.
- Coordinate with various teams and raise support tickets for all issues, analyze root cause, and assist in efficient resolution of all production tickets.
- Act as the point of contact for the data warehouse production ecosystem.
- Enhance quality by adding value, automation, and optimization.
Requirements:
- Must have either an engineering bachelor's degree or master's degree in science/computer applications or equivalent.
- Strong experience in SQL databases, data warehousing, and ETL tools.
- Effective communication skills and ability to provide leadership status updates.
- Knowledge of Change Management, Release Management, and cloud technologies is an added advantage.
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