Senior Enterprise Support Professional
3 weeks ago
Job Summary
As a Senior Enterprise Support Professional at NetApp, you will play a critical role in planning and overseeing the delivery of high-quality support services to our enterprise clients. Your key responsibility will be to ensure timely and effective resolution of technical issues, while fostering strong relationships with our clients and identifying opportunities for growth and expansion of our support services.
Key Responsibilities
- Develop and implement service delivery strategies to meet the evolving needs of our clients
- Collaborate with cross-functional teams to ensure seamless service delivery and identify areas for process improvement
- Provide exceptional customer service and support, ensuring timely resolution of technical issues and proactive communication with clients
- Identify and capitalize on opportunities to upsell and cross-sell NetApp's support services to our clients
Requirements
- Proven track record of success in a similar role, with expertise in storage and virtualization technologies
- Strong technical knowledge and ability to analyze complex technical issues
- Excellent communication and interpersonal skills, with experience in building and maintaining strong client relationships
- Bachelor's degree in Computer Science, Electrical Engineering, or related field, or equivalent experience
Location
This role will be based in Bangalore, India, and will require occasional travel to client sites and NetApp offices.
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