IT Support Professional
1 month ago
We are seeking a skilled Desktop Support Specialist to collaborate with our team at GSSTech Group in Bengaluru/Chennai, providing exceptional technical support for various devices and platforms.
Job Responsibilities- Device and Platform Support: Provide technical assistance for Windows 10, Mac OS, iOS, Android, Microsoft Surface, and other systems.
- Troubleshooting and Resolution: Trouleshoot and resolve hardware, software, and network issues effectively.
- Team Collaboration: Collaborate with internal teams and vendors to ensure seamless IT operations.
- ticket Management: Manage and resolve tickets while adhering to SLAs and maintaining proper documentation.
- Process Improvement: Contribute to process automation and continuous improvement initiatives.
- Education: Bachelor's degree in IT or equivalent work experience is essential.
- Experience: 4+ years of IT operations experience in large-scale environments (4000+ users) and at least 3 years of experience supporting IT operations within the banking sector.
- Technical Skills: Expertise in end-user technologies, including troubleshooting complex hardware/software issues; strong understanding of Avaya, Polycom, mobile devices (iOS/Android), and ITIL practices.
- Behavioral Competencies: Strong analytical thinking, problem-solving, and customer-oriented mindset; ability to work under pressure and manage complex tasks effectively.
This role offers:
- A chance to work with a leading banking institution in a dynamic, fast-paced environment.
- Opportunities for professional growth and learning in IT operations and support.
- A collaborative and innovative workplace focused on excellence and customer satisfaction.
The estimated annual salary for this position is approximately ₹800,000 - ₹1,200,000, depending on experience and qualifications.
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