Technology Support Professional
3 days ago
We are seeking a highly skilled Technology Support Professional to join our ApicalGo Consultancy team. As a Technology Support Professional, you will provide technical expertise to support the implementation and maintenance of business applications.
Your primary responsibilities will include communicating effectively with stakeholders, reviewing business processes, and developing optimization strategies. You will also be responsible for evaluating needs and determining feasibility based on business application capabilities and process improvement standards.
Key Responsibilities:
- Provide technical expertise to support the implementation and maintenance of business applications
- Collaborate with stakeholders to ensure mutual understanding of requirements and functional specifications
- Analyze business processes and develop optimization strategies to improve efficiency
- Evaluate needs and determine feasibility based on business application capabilities and process improvement standards
- Document and communicate efforts, insights, and recommendations to stakeholders
- Conduct user acceptance testing to ensure business applications meet business needs and requirements
- Research and propose efficient ways to improve processes and optimize efficiencies within assigned business applications
- Develop relationships with vendors and other stakeholders to build effective partnerships
- Assist with training and development programs to enhance team skills and knowledge
- Resolve support issues related to assigned business applications
- Suggest adoption efforts and usage optimization related to assigned business applications
- Develop communications that convey ideas and recommendations in a clear and convincing way related to assigned business applications
- Provide coaching and training as needed for new or junior team members
- Assist with release management for assigned applications
Requirements:
- Bachelor's degree in Business or related field with 2+ years of analytical experience
- Experience in configuring and resolving issues in multiple Veeva Vaults required
- Exceptional analytical and conceptual thinking skills
- Ability to influence stakeholders and work closely with them to determine acceptable solutions
- Excellent communication and documentation skills, including technical writing
- Experience creating detailed assessments and giving presentations
- Excellent planning, organization, and time management skills
- Experience leading and supporting successful projects
- Experience with strategic business process modelling and traceability
Estimated Salary: $65,000 - $85,000 per year
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