ServiceNow Development and Support Professional

2 weeks ago


Bengaluru, Karnataka, India QAAgility Technologies Full time

QAAgility Technologies is seeking a skilled ServiceNow development and support professional to join our team. This role requires 2+ years of experience in ServiceNow development, strong understanding of ServiceNow modules and their functionality, excellent communication and problem-solving skills.

The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or related field, and possess the ability to work independently and as part of a team.

The estimated salary for this position is $80,000 - $110,000 per annum, depending on location and experience.

We are looking for a junior ServiceNow developer with 2+ years of development experience who can work on standard catalog item creation and modification requests, act as the first point of contact for all incidents assigned to ServiceNow ITSM team, resolve easy incidents, and assign more complex incidents to the appropriate team based on the issue.

  • This role involves assisting the system management team with ServiceNow development and support activities, creating/modifying catalog items, resolving easy incidents, and escalating more complex incidents to the appropriate team.
  • The successful candidate will have a strong understanding of ServiceNow modules and their functionality, excellent communication and problem-solving skills, and be able to document incidents in ServiceNow and track progress until resolution.

In addition to the technical skills required for this role, we are looking for a team player who can maintain a high level of customer service and professionalism at all times, provide regular reports on incident trends and resolutions to management, and continuously improve incident management processes and procedures.



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