Strategic Project Leadership Expert

11 hours ago


Bengaluru, Karnataka, India ServiceNow Full time

The Strategic Project Leadership Expert plays a pivotal role in overseeing the successful delivery of defined solution scopes to meet customer objectives. This demands meticulous project management, adherence to ServiceNow's best practices, and seamless collaboration with customer resources to ensure effective governance.

Key responsibilities include:

  1. Leading cross-functional teams to implement Now Assist capabilities at multiple customers, fostering successful collaborations between internal teams, partners, and customers.
  2. Effective engagement governance, encompassing Steering Committees, timeline management, scope definition, risk mitigation, change management, resourcing, reporting, and financial oversight.
  3. Providing weekly status reports to the core ServiceNow leadership team, ensuring they are informed of the latest developments.
  4. Contributing to the development of leading delivery practices, aligning deliverables with customer goals.
  5. Serving as the primary point of contact for communication, facilitating collaboration, decision-making, and customer buy-in on proposed solutions.

Requirements for success in this role include:

  • 12+ years of experience within a professional services organization or equivalent education/experience.
  • Prior experience in implementing ServiceNow solutions is highly desirable.
  • Able to manage multiple projects independently, driving complex issues through analysis and resolution.
  • Experience collaborating across groups and time zones.

We offer an attractive salary package that reflects our commitment to rewarding talented professionals like you. With a competitive estimated annual salary range of $140,000 - $200,000, depending on location and experience, you'll have the opportunity to grow your career and make a meaningful impact at ServiceNow.



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