ServiceNow Automation Professional
12 hours ago
Job Overview:
We are seeking an experienced ServiceNow Automation Professional to join our team at Guidewire. As a key member of our automation team, you will be responsible for designing, developing, and implementing ServiceNow customizations and automations that drive business efficiency and effectiveness.
About the Role:
The successful candidate will have 4+ years of hands-on experience in ServiceNow customization, development, and process automation. You will work closely with our business and technical teams to design and deliver high-quality solutions that meet our customers' needs.
Key Responsibilities:
- Design and Develop ServiceNow Customizations: You will design, develop, and implement ServiceNow customizations that meet our customers' requirements, including tables, forms, reports, and workflows.
- Process Automation: You will automate business processes using ServiceNow's built-in workflow and scripting capabilities, ensuring seamless integration with other systems and tools.
- Requirements Gathering and Documentation: You will gather requirements from various stakeholders, document business processes, and maintain accurate records of all changes made to existing processes.
- Troubleshooting and Support: You will troubleshoot issues with existing automations, identify root causes, and provide timely support to resolve problems.
- Collaboration and Communication: You will work collaboratively with cross-functional teams, communicate effectively with stakeholders, and ensure that all solutions meet our quality standards.
Qualifications:
- Bachelor's Degree: A bachelor's degree in Computer Science, Information Technology, or equivalent is required.
- Experience: 4+ years of hands-on experience in ServiceNow customization, development, and process automation is essential.
- Skills: Proficiency in SQL/PLSQL, solid integration experience (REST, SOAP, scripted web services), and experience with integration services like Google spaces, smart sheet, and Oracle are required.
- Other Requirements: Experience with Service Catalogue, troubleshooting using the ServiceNow debugger tool, scripting (Ajax, GlideRecord, ServiceNow API), and following best practices are highly desirable.
Salary: The estimated salary for this role is $120,000 - $180,000 per year, based on location and industry standards.
Benefits:
- Competitive Salary: We offer a competitive salary range that reflects your skills and experience.
- Health Insurance: Comprehensive health insurance coverage for you and your family.
- Retirement Plan: A 401(k) retirement plan with a company match.
- Paid Time Off: Generous paid time off for vacation, sick leave, and holidays.
- Professional Development: Opportunities for professional growth and development through training, conferences, and mentorship programs.
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