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ServiceNow ITSM System Architect
2 months ago
We welcome talented individuals who share our passion for innovation and problem-solving. As an IT Service Management (ITSM) specialist, you will play a critical role in supporting our customers across the globe.
About Us:
Rockwell Automation is a world leader in industrial automation and information solutions. Our company empowers innovators to realize their vision of a future that's connected, sustainable, and prosperous.
Job Description:
- Develop and implement effective IT service management processes and procedures to ensure seamless delivery of services to our customers.
- Collaborate with cross-functional teams to design, develop, and deploy innovative solutions that meet business requirements.
- Provide technical leadership and expertise in the implementation and administration of ServiceNow ITSM platform.
- Work closely with stakeholders to gather requirements, define project scope, and deliver high-quality results.
- Develop and maintain detailed specifications for application builds, ensuring adherence to industry best practices.
- Lead training sessions for end-users on ITSM processes and procedures, promoting knowledge sharing and adoption.
- Partner with key stakeholders to drive compliance and tool governance across ITSM management processes.
- Conduct regular analysis of service performance metrics, identifying areas for improvement and implementing data-driven strategies.
Required Skills and Qualifications:
- Bachelor's degree in computer science, MIS, Information Technology, or related field OR certification or equivalent experience in the following:
- ServiceNow System Developer
- 8+ years' experience in supporting ServiceNow ITSM through administration, configuration, development, and upgrades.
- Experience integrating ServiceNow with API-led and/or Flat-File integration.
- Administration of a ServiceNow instance including management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items.
- Experience conducting ServiceNow instance upgrades.
- ServiceNow Developer Certification is strongly preferred.
- Experience working across multiple vendors and managed service providers.
- ITIL Foundations V3 or V4 Certification and knowledge of the ITIL Service Lifecycle.
- Equivalent work experience of 8+ years in IT Service Management with ServiceNow.
Estimated Salary Range:
$120,000 - $180,000 per year, depending on location and experience.
