ServiceNow ITSM Specialist
5 days ago
Location: Chennai, Noida, Pune, Bengaluru
About the RoleWe are seeking an experienced Servicenow ITSM Specialist to drive our team's technical vision and strategy.
Key Responsibilities- Proven track record in designing and implementing IT Service Management (ITSM) processes using Servicenow.
- Expertise in managing complex workflows and ensuring seamless instance upgrades and patches for multiple customers.
- Ability to understand customer requirements and work on requests with a high level of autonomy.
- Implementation of Servicenow ITSM modules: Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management.
- Effective management of Medium to Complex nature workflows.
- Scripting language experience in JavaScript and strong understanding of relational database management systems.
- Good understanding of Database Technologies (MySQL, Oracle, SQL).
- Experience with Servicenow client and server-side JavaScript and the Servicenow APIs.
- 4+ Years of experience in Servicenow administration and ITSM.
- ServiceNow Certified System Administrator certification.
- Desired certifications: ITIL V3 Foundation or ITIL V4 Foundation, ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM).
- Micro-certifications: Automated Test Framework, Flow Designer, Integration Hub, Virtual Agent.
Salary: We offer an estimated salary range of $80,000 - $120,000 per annum, based on location and experience.
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