ServiceNow ITSM Developer
6 days ago
About this role:
We are seeking a highly skilled ServiceNow ITSM Developer to join our team at Soprasteria. As a ServiceNow Developer/Module Lead, you will be responsible for the administration and development of our ServiceNow ITSM instance.
Responsibilities:
* Administer and develop our ServiceNow ITSM instance
* Implement ServiceNow ITSM modules such as Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, etc.
* Manage workflows of medium to complex nature
* Perform instance upgrades and patches for multiple customers
Requirements:
* 4+ years of experience in ITSM using ServiceNow
* Experience with ServiceNow administration, especially on ITSM instances
* Ability to understand customer requirements and work on requests
* Experience with scripting languages such as JavaScript
* Good understanding of database technologies such as MySQL, Oracle, SQL, etc.
* Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
Preferred qualifications:
* ServiceNow Certified System Administrator
* ITIL V3 Foundation or ITIL V4 Foundation
* ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)
* Micro-certifications such as Automated Test Framework, Flow Designer, Integration Hub, and Virtual Agent
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