ServiceNow ITSM Developer

6 days ago


Bengaluru, Karnataka, India Soprasteria Full time

About this role:

We are seeking a highly skilled ServiceNow ITSM Developer to join our team at Soprasteria. As a ServiceNow Developer/Module Lead, you will be responsible for the administration and development of our ServiceNow ITSM instance.

Responsibilities:

* Administer and develop our ServiceNow ITSM instance
* Implement ServiceNow ITSM modules such as Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, etc.
* Manage workflows of medium to complex nature
* Perform instance upgrades and patches for multiple customers

Requirements:

* 4+ years of experience in ITSM using ServiceNow
* Experience with ServiceNow administration, especially on ITSM instances
* Ability to understand customer requirements and work on requests
* Experience with scripting languages such as JavaScript
* Good understanding of database technologies such as MySQL, Oracle, SQL, etc.
* Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs

Preferred qualifications:

* ServiceNow Certified System Administrator
* ITIL V3 Foundation or ITIL V4 Foundation
* ServiceNow Certified Implementation Specialist ITSM (CIS-ITSM)
* Micro-certifications such as Automated Test Framework, Flow Designer, Integration Hub, and Virtual Agent



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