ServiceNow ITSM Administrator
2 weeks ago
Rockwell Automation is a global leader in helping manufacturers be more productive, sustainable, and agile. We are looking for a highly skilled ServiceNow ITSM Administrator to join our team. With a strong focus on customer satisfaction, we welcome talented professionals who share our vision of making a difference in the world.
Key Responsibilities:
- Develop and implement ServiceNow configurations to meet business requirements.
- Administer and maintain ServiceNow instances, ensuring high uptime and performance.
- Collaborate with stakeholders to gather requirements and implement new functionality.
- Drive compliance and tool governance across ITSM processes.
- Analyze data to create reports and insights for various users.
Requirements:
- Bachelor's degree in Computer Science, MIS, or related field.
- 8+ years' experience in ServiceNow ITSM administration, configuration, development, and upgrades.
- Strong understanding of ITIL processes and ServiceNow components.
- Ability to communicate effectively with stakeholders and end-users.
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