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Senior ITSM Product Director

1 month ago

Bengaluru, Karnataka, India Kenvue Full time
Job Overview

Kenvue is seeking an experienced Senior ITSM Product Director to lead our ServiceNow product vision and roadmap.

About the Role

This is a challenging opportunity for a skilled professional with a strong background in IT service management, technical product ownership, and leadership. The ideal candidate will have expertise in the ServiceNow platform, a deep understanding of ITIL and ITSM processes, and experience working in global organizations.

Key Responsibilities
  • Develop and execute a comprehensive product vision and roadmap for Kenvue's ServiceNow ITSM product.
  • Partner with ITSM process owners to deliver capabilities that meet the needs of the Technology & Data organization.
  • Manage a team of direct reports and managed service providers to deliver architecture, development, testing, quality, and operations needs.
  • Establish metrics and measures for performance of ITSM capabilities, including levels of technical debt.
  • Manage relationships with suppliers and financials across ITSM technology capabilities.
Requirements
  • At least 8 years of progressive technology experience, including 5+ years as a ServiceNow technical product owner, platform owner, or architect.
  • Expert knowledge in the ServiceNow platform and capabilities.
  • Demonstrated experience utilizing technology and innovation to solve business challenges.
  • Experience working in and/or leading Product, Agile, and Scrum teams.
  • Excellent written and verbal communication skills; ability to communicate effectively with both executives and technicians.
  • Experience working in a global organization and/or working as a part of global teams.
  • Solid understanding of ITIL and ITSM processes.
Salary Range

$120,000 - $180,000 per year, depending on experience.

Location

Bangalore, India.