ServiceNow Architecture and ITSM Solutions Expert

24 hours ago


Bengaluru, Karnataka, India DMAIC Academy & Consultancy Full time

Job Title: ServiceNow Architecture and ITSM Solutions Expert

Company Overview:

DMAIC Academy & Consultancy is a leading provider of innovative solutions and expert consulting services. We are dedicated to helping our clients achieve excellence in their respective fields.

Job Description:

We are seeking an experienced ServiceNow Architecture and ITSM Solutions Expert to join our team. In this role, you will be responsible for leading the design, implementation, and optimization of ServiceNow solutions with a focus on Discovery, ITSM processes, and integration.

Key Responsibilities:

  • Lead the architecture and implementation of ServiceNow ITSM, Discovery, and integrations with other enterprise systems.
  • Define and implement best practices, solution designs, and technical standards for ServiceNow applications.
  • Oversee end-to-end technical design and implementation of ServiceNow solutions, ensuring alignment with business processes.
  • Collaborate with cross-functional teams to gather requirements, analyze business needs, and translate them into ServiceNow configurations and solutions.
  • Lead the integration of ServiceNow with third-party applications using REST, SOAP, and other integration technologies.
  • Mentor junior team members, providing guidance on ServiceNow configurations, workflows, and best practices.
  • Provide expertise in ServiceNow Discovery, CMDB (Configuration Management Database), and Service Mapping to ensure accurate and efficient data mapping and visualization.
  • Troubleshoot and resolve technical issues related to ServiceNow platform performance and integrations.
  • Stay up-to-date with the latest ServiceNow features and releases to provide recommendations for new functionality or optimizations.
  • Develop and maintain technical documentation, including architecture diagrams, configuration manuals, and integration guides.
  • Ensure adherence to ServiceNow development and implementation standards.
  • Participate in client meetings and workshops to understand requirements and present technical solutions.

Required Skills and Qualifications:

Experience: 7+ years of experience in ServiceNow administration, development, and architecture.

Certifications: CIS ITSM or CIS Discovery certification required; additional ServiceNow certifications beneficial.

Technical Skills: Strong understanding of ITIL processes and frameworks, particularly related to Service Management. Proficient in ServiceNow Studio, Orchestration, and Flow Designer. Knowledge of JavaScript, REST APIs, and SOAP web services.

Salary: ₹1,200,000 - ₹1,500,000 per annum (dependent on location: Bangalore/Pune/Gurgaon/Kolkata)

Benefits:

  • Competitive salary package.
  • Flexible work arrangements.
  • Opportunities for professional growth and development.


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