ServiceNow Architect and ITSM Expert

5 days ago

Bengaluru, Karnataka, India DMAIC Academy & Consultancy Full time

About the Role

We are seeking an experienced ServiceNow Lead/Architect to join our team at DMAIC Academy & Consultancy. This role offers a competitive salary of $120,000-$180,000 annually, depending on location.

Job Description

As a key member of our team, you will be responsible for leading the design, implementation, and optimization of ServiceNow solutions. Your focus will be on ITSM processes, Discovery, and integration with other enterprise systems. You will work closely with stakeholders to ensure that the solution meets business and technical requirements while driving operational efficiencies.

Key Responsibilities:

  • Lead the architecture and implementation of ServiceNow ITSM, Discovery, and integrations with other enterprise systems.
  • Define and implement best practices, solution designs, and technical standards for ServiceNow applications.
  • Oversee end-to-end technical design and implementation of ServiceNow solutions, ensuring alignment with business processes.
  • Collaborate with cross-functional teams to gather requirements, analyze business needs, and translate them into ServiceNow configurations and solutions.
  • Lead the integration of ServiceNow with third-party applications using REST, SOAP, and other integration technologies.
  • Mentor junior team members, providing guidance on ServiceNow configurations, workflows, and best practices.
  • Provide expertise in ServiceNow Discovery, CMDB (Configuration Management Database), and Service Mapping to ensure accurate and efficient data mapping and visualization.
  • Troubleshoot and resolve technical issues related to ServiceNow platform performance and integrations.
  • Stay up-to-date with the latest ServiceNow features and releases to provide recommendations for new functionality or optimizations.
  • Develop and maintain technical documentation, including architecture diagrams, configuration manuals, and integration guides.
  • Ensure adherence to ServiceNow development and implementation standards.
  • Participate in client meetings and workshops to understand requirements and present technical solutions.

Required Skills & Qualifications:

The ideal candidate will have:

  • 7+ years of experience in ServiceNow administration, development, and architecture.
  • Extensive experience in ServiceNow ITSM (Incident, Problem, Change Management, etc.), Discovery, and CMDB management.
  • Proven track record of ServiceNow integration with third-party applications (REST, SOAP, etc.).
  • Strong hands-on experience in ServiceNow Discovery configuration, including setting up probes, sensors, and data collections.
  • Experience designing and implementing end-to-end ServiceNow solutions for enterprise-level customers.
  • Proficiency in ServiceNow scripting (Business Rules, Client Scripts, UI Actions, etc.).
  • Experience in ServiceNow Performance Analytics and reporting.
  • Certification in CIS ITSM or CIS Discovery is required.
  • Additional ServiceNow certifications are a plus.
  • Technical skills:
    • Strong understanding of ITIL processes and frameworks, particularly related to Service Management.
    • Expertise in CMDB, Service Mapping, and Discovery capabilities in ServiceNow.
    • Proficient with ServiceNow Studio, Orchestration, and Flow Designer.
    • Knowledge of JavaScript, REST APIs, and SOAP web services.
    • Experience with ServiceNow platform upgrades and patching.
  • Soft skills:
    • Strong communication skills with the ability to interact with both technical and non-technical stakeholders.
    • Proven leadership abilities with a track record of mentoring and guiding junior staff.
    • Excellent problem-solving and troubleshooting skills.
    • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Benefits

At DMAIC Academy & Consultancy, we offer a dynamic work environment, opportunities for growth and development, and a competitive benefits package, including a salary range of $120,000-$180,000 annually.

Why Choose Us?

DMAIC Academy & Consultancy is a premier consulting firm dedicated to delivering innovative solutions to our clients. We foster a collaborative and inclusive culture, where professionals can grow and thrive. If you are passionate about ServiceNow and eager to make a meaningful impact, consider joining our team.

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