ServiceNow Solutions Expert

4 days ago


Bengaluru, Karnataka, India ANSR Full time

About ServiceNow Solutions Expert Role

ANSR Global is a leading consulting firm that specializes in helping companies set up global capability centers. Our team provides comprehensive services to our clients, including collaborative workspaces, managed services for site support, and talent acquisition.

We partner with our clients to understand their unique business situations and develop actionable insights for a robust talent strategy. This strategic initiative involves co-curating a suite of new products and solutions tailored for the GCCs, leveraging ServiceNow's cutting-edge capabilities.

About ServiceNow Practice

Our collaboration with ServiceNow revolutionizes service delivery in Global Capability Centers (GCCs). We are accelerating project delivery and meeting dynamic demands efficiently by establishing NOW Centers of Excellence (COEs) in GCCs. These COEs comprise Consulting and Staff Augmentation Services dedicated to setting up these COEs.

Your Responsibilities as a ServiceNow Solutions Expert

  • Serve as a subject matter expert on the ServiceNow platform, including IT Service Management (ITSM), IT Operations Management (ITOM), and IT Business Management (ITBM) modules.
  • Work closely with stakeholders to gather requirements, analyze business processes, and design solutions that leverage ServiceNow capabilities effectively.
  • Lead the implementation and configuration of ServiceNow applications, workflows, forms, and reports to align with client objectives.
  • Customize ServiceNow applications using JavaScript, HTML, CSS, and other scripting languages as needed.
  • Provide technical guidance and support to project teams throughout the development lifecycle, including requirements gathering, design, testing, deployment, and post-implementation support.
  • Collaborate with developers and administrators to troubleshoot and resolve technical issues, ensuring the stability and performance of ServiceNow instances.
  • Conduct user training sessions and create documentation to enable end-users to leverage ServiceNow functionalities efficiently.
  • Stay current with ServiceNow releases, updates, and best practices, and evaluate new features for potential implementation.
  • Participate in pre-sales activities, including product demonstrations, proposal development, and client presentations.
  • Contribute to the continuous improvement of internal processes, methodologies, and tools related to ServiceNow implementation and support.

What We Offer

This role offers a competitive salary of $120,000 per year, along with excellent benefits and opportunities for growth and development. As a ServiceNow Solutions Expert at ANSR, you will have the chance to work with a talented team of professionals who share your passion for innovation and customer satisfaction.

Requirements

  • 4+ years of experience with ServiceNow ITSM, CSM, ITOM, ITBM including implementation, customization, and administration.
  • Proven experience as a ServiceNow Developer, Administrator, or Consultant, with at least 3 years of hands-on experience.
  • Strong understanding of IT Service Management (ITSM) processes and best practices.
  • Proficiency in configuring and customizing ServiceNow applications, including Incident Management, Change Management, and Service Catalog.
  • Extensive experience with ServiceNow scripting languages, including JavaScript, GlideScript, and Jelly.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work effectively both independently and as part of a team in a fast-paced environment.
  • ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) preferred.
  • Experience with Agile methodologies and DevOps practices is a plus.

Educational Qualification

  • Bachelor degree in Computer Science engineering or certification in related fields.


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