ServiceNow ITSM Expert

8 hours ago


Bengaluru, Karnataka, India Soprasteria Full time

Soprasteria is a cutting-edge organization seeking an exceptional ServiceNow ITSM Expert to join our team.

About the Role

We are looking for a highly skilled and experienced professional with a proven track record in delivering top-notch IT service management solutions using ServiceNow. As a key member of our team, you will be responsible for implementing and managing ITSM modules, including Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management, and more.

Key Responsibilities:

  • Design and implement medium to complex workflows on ServiceNow ITSM instances.
  • Manage instance upgrades and patches for multiple customers.
  • Develop and maintain server-side and client-side JavaScript scripts for ServiceNow APIs.
  • Collaborate with clients and stakeholders to understand their requirements and deliver tailored solutions.
Requirements

To be successful in this role, you will need:

  • 4+ years of experience in ServiceNow administration, particularly with ITSM instances.
  • A deep understanding of database technologies, including MySQL, Oracle, and SQL.
  • Excellent communication and interpersonal skills.
  • Possession of relevant certifications, such as ServiceNow Certified System Administrator and ITIL V3 or V4 Foundation.
What We Offer

In return for your expertise, we offer:

  • A competitive salary range of ₹1,200,000 - ₹1,800,000 per annum.
  • A comprehensive benefits package, including medical insurance, retirement plans, and paid time off.
  • The opportunity to work with a talented team of professionals and contribute to the growth and success of Soprasteria.
Why Join Us?

Soprasteria is a dynamic and innovative organization that values collaboration, creativity, and continuous learning. As a ServiceNow ITSM Expert, you will have the chance to make a meaningful impact on our business and develop your skills in a fast-paced environment.



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