ServiceNow Solutions Architect
1 week ago
Job Title: ServiceNow Solutions Architect
Location: Remote, USA
Salary Range:$125,000 - $150,000 per year
About the Role:We are seeking an experienced ServiceNow architect to lead and manage the architecture, design, and implementation of ServiceNow solutions.
The ideal candidate will have a deep understanding of the ServiceNow platform and its capabilities, as well as a strong background in ITIL processes.
Key Responsibilities:- Lead the overall architecture, design, and delivery of ServiceNow solutions across various modules (Incident Management, Problem Management, Change Management, Service Catalog, etc.).
- Design and implement scalable, secure, and high-performance solutions that align with business requirements and ITIL best practices.
- Collaborate with business stakeholders, IT teams, and management to understand requirements and translate them into effective ServiceNow solutions.
- Develop custom applications and workflows on the ServiceNow platform, including scripting, integrations, and process automation.
- Architect integrations between ServiceNow and other enterprise systems such as ERP, CRM, and external data sources using REST/SOAP APIs.
Experience: 8+ years of experience in IT service management (ITSM), with at least 5 years of hands-on experience in architecting and implementing solutions on the ServiceNow platform.
Technical Skills:
- Strong knowledge of ServiceNow modules (e.g., ITSM, ITOM).
- Expertise in ServiceNow platform architecture, including scripting (JavaScript, Glide scripting), workflow automation, and platform configuration.
- Hands-on experience with integrations using REST/SOAP APIs, MID Server, and third-party systems and Integration Hub's capabilities to build integrations using Spokes and Flows.
Experience with ServiceNow's Performance Analytics, Virtual Agent, and AI-driven capabilities. Exposure to Agile methodologies and tools. Experience in cloud-based service management solutions.
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