ServiceNow ITOM Solution Architect

2 days ago


Bengaluru, Karnataka, India SAN Engineering Solutions Full time

At SAN Engineering Solutions, we are seeking a highly skilled ServiceNow ITOM Solution Designer to join our team. With 4-6 years of experience in solution design within the ServiceNow ITOM space, focusing on Service Mapping and Event Management, this individual will play a crucial role in designing and implementing robust ServiceNow ITOM solutions.

The ideal candidate should have a solid understanding of event analysis and knowledge of the Event Management module in ServiceNow. Additionally, they should possess proficiency in using the CMDB Query Builder and an understanding of Service Impact Analysis concepts. In-depth knowledge and hands-on experience with key Service Management processes such as Incident Management, Knowledge Management, Change Management, and Problem Management are also essential.

A background in the Telecommunications industry, especially within the OSS domain, is required. Familiarity with TNI Model and OMT is beneficial, but not mandatory. Strong stakeholder management and communication skills are necessary for effective engagement with both technical and non-technical stakeholders. Prior experience in AIOps implementations is desirable but not essential.

This role involves leading the team in designing and implementing robust ServiceNow ITOM solutions, acting as a technical lead or architect, and providing strategic guidance and oversight to a team of developers and engineers. We offer a competitive salary, ranging from $120,000 to $180,000 per year, depending on experience, along with other benefits. If you are a motivated and experienced professional looking for a new challenge, please apply now.



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