ServiceNow Solution Designer

1 week ago


Bengaluru, Karnataka, India APN Consulting Full time

We are seeking a highly skilled ServiceNow Solution Designer to lead the architecture, design, and implementation of ServiceNow solutions at APN Consulting. This is a contract opportunity with a remote work setup.

Job Description:

The ideal candidate will have a deep understanding of the ServiceNow platform and its capabilities, as well as strong background in ITIL processes. They will be responsible for ensuring that the ServiceNow platform is aligned with business objectives, driving continuous improvement, and optimizing workflows and automation.

Main Responsibilities:

  • Lead the overall architecture, design, and delivery of ServiceNow solutions across various modules (Incident Management, Problem Management, Change Management, Service Catalog, etc. ITOM).
  • Design and implement scalable, secure, and high-performance solutions that align with business requirements and ITIL best practices.
  • Collaborate with business stakeholders, IT teams, and management to understand requirements and translate them into effective ServiceNow solutions.
  • Develop custom applications and workflows on the ServiceNow platform, including scripting, integrations, and process automation.
  • Architect integrations between ServiceNow and other enterprise systems such as ERP, CRM, and external data sources using REST/SOAP APIs.

Requirements:

Experience:

8+ years of experience in IT service management (ITSM), with at least 5 years of hands-on experience in architecting and implementing solutions on the ServiceNow platform.

Technical Skills:

  • Strong knowledge of ServiceNow modules (e.g., ITSM, ITOM).
  • Expertise in ServiceNow platform architecture, including scripting (JavaScript, Glide scripting), workflow automation, and platform configuration.
  • Hands-on experience with integrations using REST/SOAP APIs, MID Server, and third-party systems and Integration Hub's capabilities to build integrations using Spokes and Flows.

PREFERRED QUALIFICATIONS:

Experience with ServiceNow's Performance Analytics, Virtual Agent, and AI-driven capabilities. Exposure to Agile methodologies and tools. Experience in cloud-based service management solutions.

About the Opportunity:

This role offers a competitive salary range of $120,000 - $180,000 per annum, depending on experience. As a key member of our team, you will have opportunities for growth and professional development in a dynamic and supportive environment.



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