Senior ServiceNow ITOM Engineer

18 hours ago


Bengaluru, Karnataka, India Tata Consultancy Services Full time
About TCS

Tata Consultancy Services (TCS) is a global leader in the technology arena, driving growth and innovation together with young techies like you. Our cutting-edge solutions and services help businesses succeed in today's digital landscape.

Job Overview

We are seeking a highly skilled Senior ServiceNow ITOM Engineer to join our team. As a key member of our IT Operations Management (ITOM) group, you will be responsible for designing, developing, and implementing ServiceNow solutions that drive business value through technology.

Key Responsibilities
  • Collaborate with IT operations teams to gather requirements and define technical solutions within the ServiceNow ITOM framework.
  • Configure ServiceNow ITOM modules such as Discovery, Service Mapping, Event Management, and Cloud Management to automate and streamline IT operations processes.
  • Develop custom applications, integrations, and workflows in ServiceNow to enhance IT operations capabilities and improve service delivery.
Requirements
  • 10-15 years of experience in ServiceNow - IT Operations Management, IT Service Management, and Development.
  • Strong understanding of ITOM Module - Discovery, CMDB, Event Management, CSDM, Service Graph Connectors, and Service Mapping.
  • Experience in ServiceNow integration with external systems specifically related to ITOM like Dynatrace, SCCM, Interlink BES.
  • Ability to consume multiple web services/imports and utilize their information throughout ServiceNow.
Preferred Skills
  • Experience in end-to-end configuration of ServiceNow Cloud Discovery (all methods) - AWS and Azure preferred.
  • Adaptable to change and able to work independently and as part of a team.
  • Strong analytical and problem-solving abilities with a focus on driving business value through technology solutions.
About the Role

This is a challenging and rewarding opportunity for an experienced ServiceNow professional to make a significant impact on our IT operations processes. If you have a passion for delivering high-quality solutions and working collaboratively with cross-functional teams, we encourage you to apply.

Estimated Salary Range

The estimated salary range for this position is ₹1,500,000 - ₹2,250,000 per annum, depending on location and experience.



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