Technical Solution Architect, ServiceNow Expert

3 days ago

Bengaluru, Karnataka, India ServiceNow Full time
Job Description

Key Responsibilities


  • Develop and implement ServiceNow solutions that align with business needs and industry best practices, focusing on service management, customer service, workflow automation, and user experience.
  • Partner with business stakeholders and executives to understand short-term and long-term business goals and priorities.
  • Proactively analyze current state and identify new options for improving ways of working to achieve/exceed business results.
  • Collaborate with stakeholders to gather and analyze requirements, translating business processes into technical solutions.
  • Provide technical leadership in the customization, configuration, and implementation of ServiceNow products.
  • Guide cross-functional teams through the full lifecycle of ServiceNow projects, including design, development, testing, deployment, and post-implementation support.
  • Drive the adoption of best practices in ServiceNow architecture and development, focusing on scalability, performance, and maintainability.
  • Stay current with ServiceNow advancements and emerging trends in IT service management and customer service technologies.
  • Engage and collaborate closely with the ServiceNow product teams on new product service offerings and go-to-market activities.


Qualifications


  • Certifications in Salesforce (e.g., Service Cloud Consultant, Architect) and/or ServiceNow (e.g., Certified System Administrator, Certified Application Developer) are required.
  • Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
  • At least 8 years of consultation and/or configuration experience related to implementing complex, highly configurable Salesforce solutions.
  • Minimum of 5 years of experience developing enterprise architectures and technical roadmaps with integrations with Customer Facing Portals, Core Case Management Systems, Transactional Based Systems, Document Management Platforms, Data Warehouses, etc.
  • Strong understanding of industry-specific systems architecture, security, use cases, workflows, personas, industry standards, compliance, and regulatory requirements.
  • Demonstrated ability to influence and consult senior leaders in a large organization, while also providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems.
  • Experience creating implementation design artifacts, conducting solution presentations, and obtaining customer acceptance of solution design.
  • Strong capabilities in forging trust, engaging a remote or in-person audience, bringing project/program management, and leadership expertise.
  • Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids.

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