Senior Solution Architect

4 weeks ago


Bengaluru, Karnataka, India ServiceNow Full time
Job Description

This Senior Solution Architect will be a key member of our team, responsible for delivering successful and substantive customer outcomes. The role requires a deep understanding of ServiceNow Workflow solutions and the ability to provide architectural guidance and business acumen to customers.

The ideal candidate will have at least 12 years of consultation and/or configuration experience related to implementing complex technologies, including integrations and portals. They will also have a proven track record of leading creator, integration, and software/platform experience.

The Senior Solution Architect will be responsible for:

  • Providing technical guidance and support to customers during sales cycles and direct engagements
  • Developing and maintaining relationships with ServiceNow product owners and stakeholders
  • Collaborating with cross-functional teams to deliver successful customer outcomes
  • Staying up-to-date with new technologies and functionality, and identifying opportunities to improve existing solutions

Qualifications:

  • At least 12 years of consultation and/or configuration experience related to implementing complex technologies
  • At least 5 years of advisory consultation experience related to implementing across multiple ServiceNow Workflow solutions
  • Vast experience with leading creator, integration, and software/platform experience
  • Demonstrated ability to influence and consult senior leaders in an organization
  • Customer-centric mentality and ability to work well with both technical and non-technical customers

ServiceNow Certifications:

  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • ITSM Certified Implementation Specialist (CIS)
  • CSM Certified Implementation Specialist (CIS)
  • Service Provider Implementer (CIS-SP)
  • Core Platform micro-certifications (Mobile, Performance Analytics, UI Builder, ATF, Integration Hub, Virtual Agent, NLU, Flow Designer, Service Portal, CSDM)

Desired ServiceNow Certifications:

  • Certified Technical Architect


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