ServiceNow Technical Architect

4 weeks ago

Bengaluru, Karnataka, India Version 1 Full time

Job Title: ServiceNow Technical Architect

Job Summary:

We are seeking a highly skilled ServiceNow Technical Architect to join our team at Version 1. As a ServiceNow Technical Architect, you will be responsible for designing, developing, and implementing service management solutions in the ServiceNow platform.

Key Responsibilities:

  • Own the architecture of a ServiceNow platform, ensuring compliance, effective governance, and best-practices are applied.
  • Design, develop, and implement service management solutions in the ServiceNow platform.
  • Collaborate with stakeholders to gather requirements, solve complex business problems, and transform them into ServiceNow solutions.
  • Drive process definition, re-engineering, improvement, automation, and gap analysis of current/best-practice business processes.
  • Develop a technical roadmap and implementation plan based upon a current vs. future state, aligned with business objectives in a cohesive architecture viewpoint.
  • Facilitate the implementation and integration of ServiceNow to other platforms, ensuring a seamless experience for end-users.
  • Test, review, and oversee the launch of ServiceNow solutions to ensure they function as expected and provide significant improvement to the organization's efficiency.
  • Maintain a high level of expertise in the latest industry technologies and trends in ServiceNow.
  • Provide technical leadership and mentorship to other team members.

Qualifications:

  • Bachelor's degree in computer science, information technology, or a related field.
  • 5+ years of hands-on ServiceNow architect experience.
  • Proven track record of improving processes and effectiveness through automation.
  • Strong understanding of IT service management and the ITIL framework.
  • Demonstrated experience in the design and delivery of enterprise-level solutions.
  • Proficient in creating comprehensive and strategic ServiceNow architecture plans.
  • Strong interpersonal skills for coordinating with team members and stakeholders.
  • Ability to work independently and manage multiple task assignments.
  • At least 2 of the following certifications (along with an active Certified Master Architect or Certified Technical Architect): Certified System Administrator, Certified Application Developer, Certified Application Specialist (Performance Analytics), Implementation Specialist (Customer Service Management), Implementation Specialist (Service Mapping), Implementation Specialist (Discovery), Implementation Specialist (IT Service Management).

About Us:

We believe in providing our employees with a comprehensive benefits package that prioritizes their well-being, professional growth, and financial stability. We offer a range of tech-related benefits, including an innovative Tech Scheme to help keep our team members up-to-date with the latest technology. We prioritize the health and safety of our employees, providing private medical and life insurance coverage, as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations, including AWS, Microsoft, Oracle, and Red Hat. We are dedicated to helping our employees reach their full potential, offering Pathways Career Development Quarterly, a program designed to support professional growth.

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