ServiceNow Architect

4 weeks ago

Bengaluru, Karnataka, India AT&T Full time

Job Description

Platform Architect:

As a ServiceNow Architect on our Governance Team, you will be responsible for designing and implementing solutions within the ServiceNow platform, specifically focusing on the Order Management module for the Telecom & Media industry.

Responsibilities:

  • Collaborate with business stakeholders, product managers, and technical teams to understand requirements and translate them into effective ServiceNow solutions.
  • Design end-to-end solutions that align with industry best practices, ensuring scalability, maintainability, and adherence to architectural standards.
  • Establish and enforce governance policies related to the Order Management module or CSM Module, emphasizing data quality, security, and compliance.
  • Lead the design and maintenance of the Product Catalog within ServiceNow.
  • Define product hierarchies, attributes, and relationships to ensure accurate representation of offerings.
  • Implement data stewardship practices to maintain the integrity of product data.
  • Collaborate with stakeholders to enhance the catalog's usability and relevance.
  • Analyze existing order fulfillment processes and identify areas for improvement.
  • Optimize workflows, automation, and orchestration to streamline order processing.
  • Ensure seamless integration between the Product Catalog, Inventory, and order fulfillment workflows.
  • Provide architectural guidance to development teams, ensuring alignment with industry standards and best practices.
  • Mentor junior architects and developers, fostering a culture of continuous learning and growth.
  • Stay updated on ServiceNow releases, features, and capabilities relevant to the Telecom & Media domain.
  • Work closely with cross-functional teams, including business analysts, developers, testers, and project managers.
  • Communicate complex technical concepts to non-technical stakeholders effectively.
  • Participate in project planning, estimation, and execution.
  • Monitor system performance, identify bottlenecks, and propose enhancements.
  • Drive continuous improvement initiatives related to the Order Management module.
  • Participate in ServiceNow community forums and contribute to knowledge sharing.

Qualifications:

ServiceNow Certification:

  • Certified ServiceNow System Administrator (CSA), Certified ServiceNow Application developer (CAD), and Certified Implementation Specialist (CIS) in ServiceNow IT Service Management (ITSM) or related modules.

Technical Skills:

  • Proficiency in ServiceNow platform capabilities, including workflows, catalog management, and integrations.
  • Knowledge of REST APIs, JavaScript, and ServiceNow scripting.
  • Familiarity with data modeling and relational databases.

Education:

Bachelor's degree in Computer Science, Information Systems, or a related field.

At AT&T, we are committed to providing equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.

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