Cloud Support Professional

6 days ago


Bengaluru, Karnataka, India myGwork Full time
About the Role
Are you a skilled cloud computing professional seeking a challenging opportunity? Do you have experience in systems administration and network troubleshooting?

AWS Sales, Marketing, and Global Services (SMGS) is looking for a Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be responsible for providing exceptional support to customers, helping them get the most out of their Amazon Web Services (AWS) products and services.

This is a unique opportunity to work with a leading technology organization and be part of a customer-facing team that drives revenue, adoption, and growth from small- and mid-market accounts to enterprise-level customers.

The successful candidate will have a strong understanding of cloud computing technologies, including AWS services, and experience in system administration and network troubleshooting. They will also have excellent communication and problem-solving skills, as well as the ability to work collaboratively in a fast-paced environment.

Key Responsibilities
- Learn and use groundbreaking technologies
- Apply advanced troubleshooting techniques to provide unique solutions to customers' individual needs
- Interact with leading engineers around the world
- Partner with Amazon teams to help reproduce and resolve customer issues
- Leverage your extensive customer support experience to provide feedback on how to improve services
- Drive customer communication during critical events
- Work on critical, highly complex customer problems

About the Team
We value diverse experiences and welcome applications from candidates who do not meet all of the preferred qualifications and skills listed in the job description. Our inclusive culture empowers employees to deliver the best results for our customers.

What We Offer
- Competitive salary: $85,000 - $115,000 per year
- Opportunities for career growth and development
- Collaborative and dynamic work environment
- Flexible work arrangements and work-life balance opportunities
- Comprehensive benefits package

Qualifications and Requirements
- Bachelor's degree or equivalent experience in a technical position
- 2+ years of relevant experience in a technical position (Support or System Administration)
- Demonstrated proficiency in Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc)
- Good understanding of Networking concepts like TCP/IP, DHCP, IP Routing and Name Resolution

About myGwork
myGwork is an inclusive employer and a member of the LGBTQ+ business community. We are committed to creating a workplace culture that values diversity, equity, and inclusion.

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