GalaxEons IT Support Professional
2 weeks ago
We are seeking an experienced IT support professional to join our team at GalaxEons. The ideal candidate will have 1-3 years of customer service experience, preferably in a call center environment with a bachelor's degree or equivalent in a related field.
Key responsibilities include providing exceptional customer service, troubleshooting technical issues, and resolving problems related to technology usage.
The successful candidate will possess strong knowledge of Microsoft systems, software, and technologies, as well as familiarity with ITIL process and cloud technologies.
They will also be proficient in ServiceNow or other IT Service Management Platforms and have excellent communication skills – both written and verbal.
A key aspect of the role is empathy and ability to understand customer needs, provide quick responses, and resolve issues within the specified timeframe.
Additionally, the successful candidate will be able to deliver just-in-time training over the phone and actively share knowledge with team members.
The estimated salary for this position is between $45,000 - $60,000 per annum, depending on location and qualifications.
Benefits:
- Opportunity to work with a dynamic and growing company
- Chance to develop your technical skills and expertise
- Competitive salary and benefits package
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