Workforce Management Professional

1 week ago


Bengaluru, Karnataka, India GalaxEons Full time

At GalaxEons, we are seeking a highly skilled Workforce Management Analyst to join our team in Bangalore. This role is responsible for forecasting staffing needs, scheduling staff, and monitoring service levels.

Key Responsibilities:
  • Forecasting: Analyze historical data and trends to predict future staffing needs based on business demands.
  • Scheduling: Develop and manage work schedules for staff, ensuring optimal coverage and adherence to labor regulations.
  • Real-Time Management: Monitor live service levels and performance metrics, making adjustments to schedules as necessary to meet demand.
  • Reporting: Create and maintain reports on workforce performance, efficiency, and key metrics to inform management decisions.
  • Collaboration: Work closely with operations, HR, and training teams to ensure staffing aligns with business objectives.
  • Process Improvement: Identify areas for improvement in workforce processes and suggest enhancements to increase efficiency and productivity
Requirements:

We require a Bachelor's degree in Business Administration or Computer Science, with 3+ years of experience in workforce management or a similar role. Proficiency in workforce management software and tools such as Genesys, WFM systems, ServiceNow, Excel, and SuccessKPI is essential. Strong analytical and problem-solving skills are also required.

Benefits:

The successful candidate will receive a competitive salary of ₹1,200,000 - ₹1,500,000 per annum, depending on experience. Additional benefits include the opportunity to work with a dynamic team, professional growth, and opportunities for career advancement.



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